Terms & Privacy

Nanto Academy is a professional training and development division of Nanto Ventures Limited, a private limited company incorporated in Kenya. We provide organisational assessment, custom training programmes, and ongoing accountability services to healthcare businesses and health-related organisations operating in Kenya (“Clients”). These Terms govern all engagements and service agreements entered into with Nanto Academy.

Our services are structured across three stages: (1) Organisational Assessment — a paid diagnostic engagement in which we observe, survey, and score your team against a professional excellence framework; (2) Custom Training Programme — a bespoke curriculum delivered through self-paced online modules and live sessions, designed around the gaps identified in the assessment; and (3) Ongoing Accountability — monthly re-scoring and management check-ins to track measurable progress.

Each stage is a separate engagement. Clients are not required to commit to all three stages. However, the Assessment must be completed before Training is undertaken, and Training must be completed before Ongoing Accountability commences. We reserve the right to decline to proceed to a subsequent stage where we determine it would not be of genuine benefit to the Client.

All engagements are scoped and priced individually based on the size of the organisation, the depth of work required, and the mode of training delivery. Fees are confirmed in writing in a signed Engagement Letter before any work begins. No binding fee commitment is made during initial conversations.

Assessment fees are due in full prior to commencement. Training and Accountability fees are invoiced as set out in the Engagement Letter. Invoices are due within 14 days of issue. Late payments accrue interest at 1.5% per month on the outstanding balance.

Fees paid for a completed Assessment are non-refundable, as the assessment represents a fully delivered deliverable. Partial refunds for Training engagements may be considered where delivery has not yet commenced, at our sole discretion.

Upon full payment, Clients receive the written outputs specified in their Engagement Letter — including assessment reports, competency maps, monthly summary reports, and any custom training materials produced for their organisation.

The underlying assessment framework, scoring rubric, behaviour measurement methodology, and all training content templates remain the intellectual property of Nanto Ventures Limited. Client organisations may not reproduce, distribute, sub-license, or adapt these materials for external use without our express written consent.

Clients are responsible for:

• Providing honest and accurate context about the organisation, team size, and the nature of the issues being addressed prior to engagement.
• Making staff available for the assessment process, including observation periods and staff surveys, as agreed.
• Ensuring management participation in live sessions and monthly check-ins as scheduled.
• Not presenting Nanto Academy materials as internally developed or proprietary to the Client organisation.
• Notifying us promptly if organisational circumstances change materially during an engagement (e.g. restructuring, ownership change, facility closure).

Both parties agree to maintain confidentiality regarding all non-public information shared during an engagement. This includes staff survey responses, individual assessment scores, internal management concerns disclosed during check-ins, and any business information shared in the course of our work.

Staff assessment results are shared with Client leadership as aggregate reports. Individual scores are handled with discretion and are not shared in a form that identifies individuals beyond what is necessary for the engagement.

This confidentiality obligation survives the end of any engagement and remains in effect indefinitely.

Nanto Academy provides professional training and assessment services. We do not guarantee specific business outcomes such as patient retention, revenue growth, or staff turnover reduction. Measurable improvement in scored behaviours within the assessment framework is our defined metric of success.

To the maximum extent permitted by applicable law, Nanto Ventures Limited shall not be liable for any indirect, incidental, or consequential damages arising from a training engagement, including but not limited to: loss of business, staff departures following training, or regulatory action against the Client organisation.

Our total aggregate liability to any Client shall not exceed the total fees paid by that Client for the specific engagement giving rise to the claim.

These Terms are governed by the laws of Kenya. Any dispute arising from or relating to these Terms shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days of written notice, disputes shall be submitted to binding arbitration in Nairobi, Kenya under the Nairobi Centre for International Arbitration (NCIA) rules. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

Nanto Academy reserves the right to update these Terms at any time. Material changes will be communicated to Clients with active engagements via email with 30 days' notice. The current version is always available at nanto.com/academy/legal.

Nanto Ventures Limited (Nanto Academy), Nairobi, Kenya, is the data controller responsible for personal data processed in connection with our services. For all privacy matters, contact us at academy@nanto.com.

From Clients (organisations): Organisation name, billing address, contact name, work email address, phone number, and any context provided about the organisation and the challenges being addressed.

From staff members assessed: Aggregated survey responses, observation notes, and scored competency data collected during the assessment process. Individual staff are informed of the assessment process before participation.

From website visitors: Standard analytics data (page views, device type, referral source) collected via privacy-respecting tools. We do not use third-party advertising trackers or sell visitor data.

We process personal data for the following purposes:

• Scoping and delivering assessment, training, and accountability engagements.
• Producing scored competency reports and monthly summary documents.
• Communicating with Clients and their designated contacts throughout an engagement.
• Managing invoicing and payment records.
• Improving our assessment framework and training methodology over time.
• Complying with legal obligations under Kenyan law.

We do not sell, rent, or trade personal data to third parties. Staff assessment data is handled solely within the context of the Client's engagement and is not used to build any external database or comparative benchmarking product without explicit written consent.

We process personal data on the basis of: (a) contractual necessity — to deliver the services set out in the Engagement Letter; (b) legitimate interests — to maintain the quality and integrity of our work; and (c) consent — where individual staff members participate in surveys or observation as part of the assessment process. Consent may be withdrawn at any time without affecting prior processing.

Client records and engagement reports are retained for 5 years from the end of an engagement to meet contractual and legal obligations. Individual staff assessment data is retained for the duration of the engagement and up to 12 months thereafter, after which it is securely deleted. Website analytics data is retained on a 12-month rolling basis.

We implement appropriate technical and organisational measures to protect personal data, including access controls, encrypted storage, and restricted access on a need-to-know basis. Staff with access to client and assessment data are bound by confidentiality obligations.

In the event of a data incident affecting your rights, we will notify affected parties as required by applicable law and as promptly as the circumstances allow.

You have the right to:

• Access the personal data we hold about you or your organisation.
• Request correction of inaccurate or incomplete data.
• Request erasure where data is no longer necessary for the purpose for which it was collected.
• Withdraw consent to data processing at any time.
• Object to processing based on legitimate interests.

To exercise any of these rights, contact us at academy@nanto.com. We will respond within 30 days.

Our website uses only essential cookies necessary for basic functionality. We do not use tracking or advertising cookies. Analytics data is collected in aggregate form and cannot be used to identify individual visitors.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy at nanto.com/academy/legal with a revised effective date. For material changes, active Clients will be notified directly by email.